- identify the people, groups or org. the could impact or impacted by the project, analyze expectations and their impact on the project and develop strategies for effectively engaging stakeholders in project decisions and execution
- 13.1 identify stakeholders
- people, groups or org that could impact or impacted by a decision, activity, outcome of the project. analyzing and document their interest, involvement, interdependence, influence and potential impact on the project success
- inputs:-
- project charter(4.1)
- procurement documents(12.1)
- EEF
- OPA
- tools and techniques:-
- stakeholder analysis - systematically gathering and analyzing quantitative and qualitative information to determine whose interest should be taken into account throughout the proj. identifies the interest, expectations and influence of the stakeholders and relates them to the purpose of the project.
- steps,
- identify all potential proj. stakeholder
- classify
- assess
- classification,
- Power/interest grid- level of authority(power) and level of concern(interest)
- Power/influence grid - level of authority(power) and level of involvement(influence)
- Influence/impact grid - active involvement and their ability to effect changes
- Salience Model -their power and legitimacy
- High Power-Low interest --> Keep satisfied
- High Power-High interest --> Manage closely
- Low Power-Low interest --> Monitor
- Low Power-High interest --> Keep informed
- expert judgement
- meetings
- outputs:-
- stakeholder register
- identification information
- assessment information
- stakeholder classification
- 13.2 plan stakeholder management
- management strategies to engage stakeholders throughout the project life cycle based on the analysis of their needs, interest and potential impact on project success.
- iterative process
- inputs:-
- project management plan(4.2)
- stakeholder register(13.1)
- EEF
- OPA
- tools and techniques:-
- Expert Judgement-level of engagement at each stage
- meetings
- analytical techniques:-
- unaware- unaware of project and potential impacts
- resistant- aware of project and potential impacts and resistant to change
- neutral- aware of project yet neither supportive nor resistant
- supportive- aware of project and potential impacts and supportive to change
- leading- aware of project and potential impacts and actively engaged in ensuring the project is a success
- stakeholder engagement assessment matrix
- outputs:-
- stakeholder management plan
- project documents updates
- 13.3 manage stakeholder engagement
- communicating and working with stakeholders to meet their needs/expectations, address issues as they occur and foster appropriate stakeholder engagement throughout the proj. life cycle.
- influence highest during initial stages and progressively lower as proj. progress.
- inputs:-
- stakeholder management plan(13.2)
- communications management plan(10.1)
- change log(4.5)
- OPA
- tools and techniques:-
- communications methods
- interpersonal skills
- building trust, resolving conflict, active listening, overcoming resistance to change
- management skills
- facilitate consensus toward proj. obj.
- influence people to support the proj.
- negotiate agreements to satisfy proj. needs
- modify org. behavior to accept project outcome
- outputs:-
- issue log
- change request
- project management plan updates
- project documents updates
- OPA updates
- 13.4 control stakeholder engagement
- monitoring overall project stakeholder relationships and adjusting strategies and plans for engaging stakeholders
- inputs:-
- project management plan (4.2)
- issue log(13.3)
- work performance data (4.3)
- project documents
- tools and techniques:-
- information management systems- standard tool for the project manager to capture, store and distribute information to stakeholders about the proj. cost, schedule progress and performance. consolidate reports.
- expert judgement
- meetings
- outputs:-
- work performance information
- change request
- project management plan updates
- project documents updates
- OPA updates
Reference: PMI PMBOK 5th Edition
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